Smythson online returns, exchanges and gift recieptants

Learn how to return or exchange products which have ben purchased via Smythson online or customer service team only.

How to return your online order

Find everything you need to request a return on an item purchases online or t...

How to Return a Smythson Item for Refund

Requesting a Return or Inquiring About a Refund Status

Exchanges & Alternative Options

Find information on exchanging your order, alternative products, product swap...

How to Exchange an Item

Damaged or Defective Items

Learn how to report, return, or replace damaged or defective Smythson items, ...

What To Do If Your Item Arrives Damaged or Defective