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Ordering & Payment

Find answers about placing orders, payment options, delivery, returns, bespoke requests, VAT, courier information, and resolving product or service issues with Smythson.

Invoices & VAT

Find answers about invoices, VAT policies, and tax documentation for your ord...

Requesting a VAT Invoice or Receipt
Requesting an Invoice for Your Order

Special Order Requests

Find everything you need to know about bespoke leather, personalized statione...

Our Click and Collect Service to Sloane Street Store
Placing Bespoke Leather Orders

Order Updates & Address Amendments

Find answers about order placement, delivery, tracking, address changes, retu...

Order Confirmation Email Not Received or Unable to Complete Checkout
Updating or Correcting a Delivery Address After Ordering

Placing and Paying for Orders

Find answers to your questions about placing orders, bespoke requests, paymen...

Redeeming First Order Discounts and Promotional Codes
Confirming a Quotation and Completing Payment
How to Place an Order with Smythson